[ Policy ] Customer Care
Shipping & Returns
Clear information for a more considered shopping experience.
Order Processing
Orders are processed according to product availability and order volume. Processing times may vary for made-to-order or temporarily unavailable items.
Delivery Estimates
Estimated delivery dates will be provided where available during checkout or order confirmation.
Delivery times are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control.
Shipping Fees
Shipping charges are calculated according to the delivery destination, order details, and applicable shipping method.
Complimentary shipping may be available on qualifying orders over $250.
International Orders
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Any applicable charges and payment responsibilities will be communicated where possible.
Return Eligibility
To request a return, contact our customer care team within 14 days of delivery.
Items must meet the eligibility requirements stated in the applicable return policy. Products should generally be unused and returned with their original packaging where required.
Some items may be excluded from returns, including personalized, custom-made, or otherwise restricted products, where permitted by applicable law.
How to Request a Return
1
Email our customer care team with your order number.
2
Explain the reason for your return.
3
Follow the return instructions provided by our team.
4
Package the item securely and send it using the approved method.
5
Once the return is received and inspected, we will notify you of the outcome.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible. Include your order number and clear photographs so we can assess the issue.
Refunds
Approved refunds will be processed to the original payment method where possible. Processing times may depend on your payment provider.
Return Shipping Costs
Return shipping responsibilities will be confirmed by customer care according to the reason for return and the applicable policy.